1. Session Duration: Each session is 55 minutes.

2. Cancellation Policy: A minimum of 24 hours’ notice is required to cancel or reschedule a session. Cancellations made with less than 24 hours’ notice and no-shows will result in the forfeiture of the scheduled session credit.

3. Package Expiration: All packages and memberships have expiration dates that vary depending on the specific plan purchased. Expiration periods range from 1 month to 2 years. It is the client’s responsibility to check and use all credits before they expire. Unused credits will automatically expire at the end of the applicable validity period, and no exceptions will be made.

4. Payment for Regular Sessions: To reserve or maintain a regularly scheduled appointment, an active package or membership with available credits is required.

5. Recurring Memberships: Recurring memberships automatically renew, and the payment method on file will be charged on each billing date. Session credits are added to the client’s account upon successful monthly payment.

6. Membership Cancellation: Month-to-month memberships may be canceled before the next billing date to prevent renewal. Memberships with a fixed commitment term are agreements for the full contract period and cannot be canceled before the end of that term. In case of an emergency, contact Jenni@BodyAndSoulPilates.com or (253) 244-6190.

7. Membership Credits: Credits issued through a recurring membership are valid only for the applicable billing period and expire at the end of that billing cycle if unused.

8. Failed Payments: If a recurring payment is unsuccessful, additional payment attempts may be made automatically. Membership access and the use of credits may be suspended until payment has been successfully processed.

9. Pricing: Membership pricing may be updated for new or renewing memberships at any time. Any pricing changes will only take effect upon the start of a new membership term or renewal period and will not affect the current active contract.

10. Refund Policy: All purchases, including packages and memberships, are final and non-refundable.

11. Non-Transferability: Session credits, packages, and memberships are non-transferable and may only be used by the individual who purchased them.

These policies will be enforced in an effort to provide the best experience for all my clients. Thank you for your understanding and support.

By signing up for text messages from Body & Soul, you agree to these terms.

Consent

By opting in, you consent to receive marketing and informational texts from Body and Soul LLC to the number you provide. Message frequency varies. Types of messages will include notifications, reminders, etc. Message frequency may vary. Consent is not required to buy products or services. You can opt out at any time by texting STOP.

Program Description

Texts may include promotions, special offers, reminders, and updates about our products or services.

Cost

Message & data rates may apply per your mobile carrier plan.

Help & Stop

Reply HELP for help. Text STOP to opt out. After opting out, you may receive one final confirmation message.

Eligibility

You must be at least 18 and the account holder for the phone number provided. Notify us if your number changes.

Disclaimer

Messages are provided “as is” and may be delayed or incomplete due to network or technical issues. We are not responsible for carrier delays or errors.

3rd Parties/Affiliates

We do not share personal data (phone numbers) and consents with third parties/affiliates or partners except for when necessary with Kenko (Spotbee, Inc.) to run the app.

Disputes

Any disputes will be resolved through individual binding arbitration under the laws of the state of Washington, unless small claims court applies. Class actions and jury trials are waived.

Changes

We may update these terms at any time. Continued enrollment means you accept any changes.

Severability

If any part of these terms is found invalid, the rest will still apply.